Train Every Agent on Your Actual Business
Point an agent at your website, documents, and FAQs, and it answers with information that's actually accurate, not a generic script.
Why a Knowledge Base Matters
Accurate Answers
Responses are grounded in your real documentation, not guesswork.
Easy to Update
Add or edit a source and the agent's knowledge updates without retraining from scratch.
Multiple Source Types
Combine websites, PDFs, spreadsheets, and plain FAQs in one knowledge base.
How the Knowledge Base Works
Add your sources
Connect a website URL, upload documents, or paste FAQ content.
Review what's indexed
Confirm the agent has picked up the right information.
Keep it current
Update sources any time — changes are reflected in future calls.
Where the Knowledge Base Fits In
Policy questions
A caller asks about a return policy; the agent answers directly from the uploaded policy document.
Pricing updates
Pricing changes are uploaded once and every agent immediately quotes the new rates.
Related NexaCalls Features
Common Questions
What file types are supported?+
How current is the agent's knowledge?+
Can different agents use different knowledge bases?+
Give Your Agents the Right Information
Connect your knowledge base and start answering questions accurately from day one.